1. Choosing goods and making a purchase in the Kuivtoit.ee online shop
In the left-hand menu you can choose the pet food section you need: CAT FOOD, DOG FOOD, RABBIT FOOD, which in turn are divided into categories by the animal's age, size, composition or special needs. Besides their purpose, products can also be chosen by brand.
Clicking on the logo of a brand you are interested in displays all products of that brand. There you will also find a short introduction to the brand.
Discounted products are listed in a separate menu.
Some products are available in different package sizes. Clicking on the package size you are interested in displays the price of the product in that size.
Each product comes with a picture of the package, product information and a price.
In the Kuivtoit.ee online shop you can make purchases both as a guest and as a registered customer. If you wish to become our regular customer, we recommend registering. This makes purchasing quick and easy and gives you access to your order history and order status. Registered customers can also take part in campaigns.
By clicking on the desired item you can, if you wish to buy it, add it to the shopping cart and increase or decrease quantities (+, - buttons).
By clicking on the "shopping cart" in the header you can view the contents of the cart and continue ordering.
An order is considered placed once it has been confirmed. Before confirming, please review the contents of the shopping cart once more; you can still correct it if necessary. If you have additional wishes or comments regarding the delivery time, place or anything else, please write them in the additional comments box.
By confirming the order you also automatically assume an obligation to purchase.
The price on the order is final; no additional charges such as a transport fee apply.
An invoice for the order is then issued to you, which will also arrive in your e-mail inbox.
1.1 Terms of sale
- The online shop is liable for any non-conformity of the goods sold to the buyer with the terms of the contract, or for a defect that already existed at the moment the item was handed over and that becomes apparent within two years of the goods being handed over to the buyer. During the first year after the item has been handed over to the buyer, the defect is presumed to have existed at the time of handover. For perishable products we recommend submitting a claim as soon as possible, as it may later become impossible to establish the defect.
2. Entry into force of the contract
The contract enters into force from the moment the amount payable is received on the bank account of the kuivtoit.ee online shop.
3. Purchase transaction and payment
To make a purchase, open the shopping cart, where you will find the products you have chosen.
Prices in the Kuivtoit.ee online shop include courier delivery to the address chosen by the customer. Your choices are saved by clicking the continue button.
Fill in the details required to make the purchase. To confirm the order you must agree to these terms of purchase by ticking the corresponding box.
If you have a discount coupon, enter the coupon code in the corresponding box and save it.
After the order has been confirmed, an invoice for the order is drawn up and the payment options are shown on the screen: payment by bank link, by credit card or by bank transfer based on the invoice.
The online shop's payment intermediary is Montonio Finance. The following payment options are available:
Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank
Visa/Mastercard card payments
Eesti Vallasvara OÜ (Kuivtoit.ee) is the controller of personal data; we transfer the personal data needed to carry out payments to Montonio as the processor.
Once the order has been confirmed and the invoice received, the Buyer has an obligation to pay.
The generated invoice contains the details needed to make the payment. The invoice will arrive in your e-mail inbox.
Registered customers can also access all their orders in the kuivtoit.ee web environment.
4. Transport of goods to the Buyer
Ordered goods are delivered to the buyer anywhere in Estonia within 2-3 working days to the address given in the order, free of charge for orders from 25 eur. Unfortunately we do not fulfil orders under 15 eur, and a shipping fee of 3 eur is added to orders of 15-25 eur.
5. Delivery time
Only paid orders are processed.
The courier company delivers the goods to the Buyer within Estonia within 2-3 working days.
Where possible we also send smaller parcels to Itella Smartpost, Omniva and DPD parcel machines. Please write such a request together with the location of a suitable parcel machine in the comments.
On the day the goods are due to arrive, please keep your phone nearby and switched on. The courier will call you in advance and agree on a delivery time.
Outside Tallinn, goods are as a rule delivered between 8.00 and 17.00. If you wish to receive the goods at another time, please write this in the additional comments when placing the order.
We cannot guarantee that these wishes will be met, but the courier company will take them into account where possible.
If you are not able to receive the goods at home during the day, please consider having them delivered to, for example, your workplace.
6. Submitting claims, cancelling an order and returning non-conforming products
Eesti Vallasvara OÜ is responsible for the conformity of the products sold in the Kuivtoit.ee online shop.
The online shop is liable for any non-conformity of the goods sold to the buyer with the terms of the contract, or for a defect that already existed at the moment the item was handed over and that becomes apparent within two years of the goods being handed over to the buyer. During the first year after the item has been handed over to the buyer, the defect is presumed to have existed at the time of handover. It is the Online Shop's obligation to rebut this presumption.
If a defect becomes apparent, the buyer has the right to contact the online shop no later than within two months by sending an e-mail to info@kuivtoit.ee or by calling 5548140
The online shop is not liable for defects that arose after the goods were handed over to the buyer.
If goods bought from the Online Shop have defects for which the Online Shop is liable, the Online Shop will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Shop will refund to the buyer all charges paid under the sales contract.
The online shop responds to a complaint submitted by a consumer in writing or in a form that can be reproduced in writing within 15 days.
6.1
After paying for the products but before they are delivered, you have the right to cancel your order by sending a notice to that effect, with the order number and your bank account number, to the online shop's e-mail address info@kuivtoit.ee.
6.2
All products bought from the Kuivtoit.ee online shop come with a 14-day right of return. Under § 56 (1) of the Law of Obligations Act (VÕS), the Buyer has the right to return the goods, or exchange them for another product at the same price, without giving any reason within 14 days of the goods being handed over. To do so, the Buyer must submit an application to that effect to the Seller (stating the Buyer's name, date of purchase, bank account number and order number) by e-mail (info@kuivtoit.ee) and then return the ordered goods to the Kuivtoit.ee online shop no later than 14 days after submitting the notice of withdrawal. You may also use the standard withdrawal form to withdraw from the contract.
Returned goods must be unused (the suitability of the goods may be tried and they may be used for the purpose of examining them) and undamaged. The 14-day right of withdrawal does not apply to goods that cannot be returned due to their nature (e.g. cosmetics with opened packaging, hygiene products, food products).
6.3
If an order is cancelled in the case set out in clause 6.1, or in case of withdrawal from the sales contract in the cases set out in clauses 6.2 and 6.3, the payment together with the postage for delivering the goods will be refunded to the same bank account from which the goods were paid for, no later than within 14 days of receiving the notice of withdrawal (VÕS § 561 (1)).
The trader may delay the payment until the consumer has returned the item that was the subject of the contract or has provided proof that they have sent the item back (VÕS § 561 (5)). It is important to note that the trader may not delay the refund until they have actually received the goods; what matters is the moment the consumer has sent the goods to the seller (handed them to the post office, passed them to a courier, etc.).
6.4
Returned goods must not be used or damaged and should, where possible, be in the original transport packaging. To exercise the right of withdrawal and to receive compensation upon return, the product packaging must be opened carefully without damaging it. To examine the goods, they may be used in a manner necessary to establish the nature, characteristics and functioning of the item. A returned product must be complete, i.e. contain all items included in the product packaging (leaflets, loose parts, etc.). If the product was bought as part of a campaign – with another product added to it – you must return the whole set (all products).
6.5
You must bear the direct costs of returning the goods handed over as the subject of the contract (postage), unless otherwise agreed with the Seller.
For both dry food and canned food, please be sure to observe the necessary storage conditions (keep dry food at room temperature in non-humid conditions, close packages once opened, keep opened cans in the refrigerator, etc.)
7. Privacy and data security
Eesti Vallasvara OÜ does not disclose the Buyer's personal data to third parties, except for the information necessary for providing the transport service and for making payments (mediated by Maksekeskus).
The Buyer has the right to request the deletion of their data from the kuivtoit.ee database.
Eesti Vallasvara OÜ is committed to resolving all questions and misunderstandings with Buyers.
If any problems arise, please contact us immediately by phone at +372 6724878, +3725548140 or at info@kuivtoit.ee.
We will certainly reply to you within 2 working days!
The customer has the right to turn to the Consumer Protection Board to protect their interests.
8. Terms of processing personal data
The controller of personal data of the online shop www.kuivtoit.ee is Eesti Vallasvara OÜ (10782653), located at Kalda 9, Tallinn, phone 6724878, e-mail info@kuivtoit.ee.
What personal data are processed
- name, phone number and e-mail address;
- delivery address of the goods;
- bank account number;
- cost of goods and services and payment-related data (purchase history);
- customer support data.
For what purpose personal data are processed
Personal data are used to manage customer orders and to deliver goods.
Purchase history data (date of purchase, goods, quantity, customer details) are used to compile an overview of the goods and services purchased and to analyse customer preferences
The bank account number is used to make refunds to the customer.
Personal data such as e-mail, phone number and customer name are processed in order to resolve questions related to the provision of goods and services (customer support).
The IP address or other network identifiers of the online shop user are processed to provide the online shop as an information society service and to compile web usage statistics.
Legal basis
Personal data are processed for the purpose of performing the contract concluded with the customer.
Personal data are processed to fulfil a legal obligation (e.g. accounting and the resolution of consumer disputes).
Recipients to whom personal data are transferred
Personal data are transferred to the online shop's customer support to manage purchases and purchase history and to resolve customer issues.
The name, phone number and e-mail address are transferred to the transport service provider chosen by the customer. If the goods are delivered by courier, the customer's address is transferred in addition to the contact details.
Personal data may be transferred to providers of information technology services if this is necessary to ensure the functionality of the online shop or data hosting.
Security and access to data
Personal data are stored on servers located in the territory of a member state of the European Union or of a country that has joined the European Economic Area.
Personal data can be accessed by employees of the online shop, who may view personal data in order to resolve technical issues related to the use of the online shop and to provide customer support.
The online shop applies appropriate physical, organisational and information technology security measures to protect personal data against accidental or unlawful destruction, loss, alteration, or unauthorised access and disclosure.
Personal data are transferred to and processed by the online shop's processors (e.g. the transport service provider and data hosting) on the basis of contracts concluded between the online shop and the processors. Processors are obliged to ensure appropriate safeguards when processing personal data.
Viewing and correcting personal data
Personal data can be viewed and corrected in the user profile of the online shop. If the purchase was made without a user account, personal data can be viewed via customer support.
Withdrawal of consent
If personal data are processed on the basis of the customer's consent, the customer has the right to withdraw consent by notifying customer support by e-mail.
Retention
When an online shop customer account is closed, personal data are deleted, except where such data must be retained for accounting purposes or for resolving consumer disputes.
If a purchase has been made in the online shop without a customer account, the purchase history is retained for three years.
In the event of disputes related to payments and consumer disputes, personal data are retained until the claim has been fulfilled or until the end of the limitation period (three years).
Personal data required for accounting are retained for seven years.
Deletion
To have personal data deleted, please contact customer support by e-mail. A deletion request will be answered no later than within one month, specifying the period within which the data will be deleted.
Transfer
A transfer request submitted by e-mail will be answered no later than within one month. Customer support will verify the person's identity and inform them of the personal data to which the transfer applies.
Direct marketing messages
The e-mail address and phone number are used to send direct marketing messages if the customer has given the corresponding consent. If the customer does not wish to receive direct marketing messages, they should select the corresponding link in the e-mail header or contact customer support.
If personal data are processed for direct marketing purposes (profiling), the customer has the right to object at any time to both the initial and further processing of their personal data, including profiling related to direct marketing, by notifying customer support by e-mail
Dispute resolution
Disputes related to the processing of personal data are resolved through customer support. The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).
If the buyer and the Online Shop cannot resolve a dispute by agreement, the buyer may turn to the Consumer Disputes Committee. You can read the procedural conditions and submit an application here. The Consumer Disputes Committee is competent to resolve disputes arising from a contract concluded between the buyer and the Online Shop. The examination of the buyer's complaint by the committee is free of charge.
The buyer may turn to the European Union's consumer dispute resolution platform.
9. Wholesale. Sales to kennels
If you wish to resell our products, please ask for a price list at info@kuivtoit.ee or by phone.
We also offer lower prices to dog breeders and kennels, as well as puppy and kitten packs.
We are open to all kinds of cooperation, give product presentations and hand out sample packs. As part of cooperation we support competitions with prizes.